frequently asked

Frequently Asked
Questions

How much will it cost me to have a new event website designed?

The cost of designing a new event website with us varies, as each project is unique and tailored to your specific needs. The final quote is determined based on the scope of work identified during the discovery stage with our clients. More details on this can be found on our process page.

Additionally, the choice of your ticket provider influences the cost. Clients who opt for Tixr as their primary ticketing provider benefit from a significant discount and VIP support. This is due to our strong partnership with Tixr and their superior API technology, which enables more efficient website launches. Conversely, projects involving other ticket providers incur significantly higher costs, reflecting the additional complexities involved.

Moreover, if your project requires the migration of substantial data from an existing website, this will also be factored into the cost, as it involves additional resources and expertise. Our aim is to provide a transparent and tailored approach to pricing, ensuring you receive a website that meets your needs while offering the best value.

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Who is Tixr, and how are they involved in the process?

Tixr is a distinguished player in the global ticketing and event commerce marketplace, celebrated for its expansive technology, extremely user-friendly and powerful ticketing "Studio" and extensive partnerships worldwide. Their sophisticated API is a key component in our ability to craft outstanding event websites, setting new standards in the industry.

Our strong, four-year partnership with Tixr enables us to offer significant discounts to clients who choose their platform. Tixr's remarkable roster of international clients and events showcases their capability to handle high-demand ticketing needs with ease. By partnering with Tixr, we empower your event with a seamless ticketing experience, elevating its success. For more info about Tixr's impressive ticketing platform, check out their Creators site at https://creators.tixr.com/ to better understand why they are the preferred choice for top-tier events globally.

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Do you handle GDPR and Cookie requirements for websites?

Yes, advanced GDPR and cookie consent modals are included when requested for websites. Our team stays informed about the latest regulations and implements necessary features to ensure compliance with GDPR guidelines. This includes managing cookie consent in a way that respects user privacy while maintaining the functionality and user experience of your website. Our approach is tailored to each project, ensuring that your website not only meets legal requirements but also aligns with best practices in data protection and user privacy.

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How does your hosting work and does it include SSL?

Yes, all hosting is included as an added benefit of using the Webflow development platform and also includes SSL. If needed we could also add an Enterprise level SSL's in case you have your own and do not want to use Webflow's provided SSL. You can read more about Webflow SSL here

In addition, Webflow's hosting, powered by Amazon Cloud, guarantees 99.9% uptime with redundancy, perfectly equipped to handle high traffic volumes. Moreover, all Tixr clients benefit from an exclusive offer where their monthly hosting on Webflow is paid for by Tixr. This not only ensures secure, reliable, and high-performance hosting but also offers significant savings, making it an ideal solution for Tixr clients seeking robust event site presence without additional hosting costs.

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How long does it typically take to launch a new event website?

The timeline for launching a website can vary depending on the complexity and scope of the project. For urgent needs where a basic site with just a few pages is required, we can deliver within a swift timeframe of two to five days using Webflow. This approach allows us to quickly set up the core site and then continue adding additional pages and features even after the site has gone live.

For larger, more complex websites that require extensive development, design, and data migration, the process could take from 20 to 30 days. Our team works diligently to ensure each website is crafted to meet your specific needs while maintaining quality and efficiency, whether it’s a rapid deployment or a more extensive project.

Additionally, the importance of effective communication and collaboration with our clients cannot be overstated, as it plays a crucial role in meeting launch timelines. Open and ongoing dialogue ensures that we fully understand your needs and can adapt swiftly to any changes. This collaboration can significantly impact the project timeline, either by streamlining the process for faster completion or extending it to accommodate specific client requirements or revisions. Our commitment is to work hand-in-hand with you, ensuring the final product aligns perfectly with your vision, within the agreed timeframe.

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Do you manage and host email?

When transitioning your website to Webflow, we ensure that any existing email solutions you have with Outlook, Gmail, or other providers remain intact and unaffected. This is achieved by not altering your MX Records during the DNS update process. Our focus is on updating only the necessary records to point your domain to Webflow for web hosting purposes. This approach guarantees that your email services continue as normal, without any interruption or change, while your website benefits from the robust hosting solutions of Webflow. Rest assured, our team will guide you through this process to ensure a smooth transition for your website, keeping your email services seamlessly operational.

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How do you handle site data migration to Webflow?

For clients with large websites, our approach to data migration is thorough and tailored. We begin by working closely with you to identify which elements of your existing website - be it on WordPress, Squarespace, GoDaddy, or another platform - need to be migrated to Webflow. Our team employs proprietary technologies, including advanced AI tools, to facilitate and expedite the migration process. This technology enables us to efficiently transfer your site's content into the new Webflow CMS, ensuring a smooth transition while preserving the integrity of your data. Our process is designed to handle the complexities of large-scale migrations, making the switch to Webflow seamless and hassle-free for our clients.

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How do you ensure my website's existing Google SEO and sitemap data is preserved when moving to Webflow?

Webflow is adept at maintaining your website's current SEO standing and sitemap data during migration. To safeguard your site’s established Google footprint, we will work with clients to help facilitate the import of existing SEO links. You have the option to provide us with a CSV file containing all your existing links, or we can employ AI technology to meticulously identify and transfer URLs. This process ensures all crucial links are moved over effectively, eliminating the risk of encountering 404 errors on your new Webflow site. Our approach is designed to preserve and enhance your website’s SEO integrity, making the transition seamless and maintaining your online visibility and performance.

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As a designer, can I have complete control over the website design in Webflow?

For clients who are designers themselves and wish to have full control over their website's design in Webflow, we suggest creating their own Webflow design workspaces and building the sites internally. Once you’re ready, we can step in to integrate the event API, allowing you to build your event website with ticketing information seamlessly integrated into the Webflow collection.

However, when we are commissioned to design your website, we maintain design control to ensure optimal performance and appearance. Our responsibility is to guarantee that the website offers the highest possible conversion rate. This is achieved through our years of expertise in crafting websites with effective calls to action and strategically presented data, all aimed at maximizing ticket sales through the Tixr platform.

While we retain design control in such cases to prevent potential issues that could arise from unfamiliarity with Webflow, clients will still have CMS access to update content as needed. This balance allows us to ensure the integrity of the website's design and functionality, while giving you the flexibility to keep your site's content fresh and current.

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Can you integrate e-commerce features for ticket sales or merchandise on our website?

Absolutely, we can integrate e-commerce features for both ticket sales and merchandise on your website. There are two main approaches to this:

  1. Tixr Platform for Merchandise: By default, Tixr enables the sale of merchandise through their platform, which is fulfilled by Tixr. This integration is seamless and efficient, especially for clients already using Tixr for ticket sales. It allows for the addition of event merch during the ticket purchasing process, offering a streamlined shopping experience for your customers.
  2. Advanced E-Commerce with Webflow: For more sophisticated e-commerce needs, we can utilize Webflow’s e-commerce functionality. This powerful feature is capable of building advanced online stores, comparable to those used by top fashion brands globally. This option offers greater flexibility and customization, ideal for clients requiring more complex e-commerce solutions. It involves additional setup, such as linking your Webflow store to a Stripe account and detailed planning to ensure the store aligns with your specific requirements.

Ultimately, the choice depends on the complexity of your e-commerce needs. While Tixr is ideal for straightforward merchandise sales linked to ticket purchases, Webflow’s e-commerce platform is the way to go for more elaborate online stores. We recommend discussing your specific needs with us to determine the best approach for your website.

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How long does it take for my events on Tixr to appear on my website?

Once you choose Tixr as your ticket provider, you'll create a 'Studio' on their platform, where all your events will be available for purchase. This Studio is essential for us to obtain a unique API key from Tixr, which is used in your website's development. This key enables us to dynamically display all your events on the website, in close to real time. The API integration is highly flexible, allowing Webflow collections to update the shows at intervals ranging from as frequently as once per minute to once per hour. This flexibility ensures that your website can be updated with the latest event information based on the urgency and frequency of your events, keeping your audience informed and engaged.

It's also important to note that Webflow's API has a call limit of syncing up to 60 events per minute. However, in our extensive experience working with Tixr, we have found this capacity more than sufficient. Even for our most active clients, the number of events typically never exceeds 15 to 20 new shows per minute during peak sales periods. This ensures that the integration between Tixr and Webflow is robust and capable of handling high-volume ticket sales without any compromise in performance or real-time accuracy. This synergy between Tixr's powerful API and Webflow's capabilities is integral to providing a seamless and efficient event listing and sales experience on your website.

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Can you handle table bookings as well as ticket sales for Nightclubs?

Absolutely, Tixr is fully equipped to manage both table bookings and ticket sales for nightclubs. Their checkout system is designed to handle these functionalities seamlessly. When integrating with your website, we ensure that the process of booking tables and purchasing tickets is smooth and user-friendly. However, for specifics regarding table assignments and the nuances of the booking technology during checkout, we recommend reaching out directly to Tixr. They can provide detailed insights into how their system can be tailored to meet the unique needs of your nightclub event, ensuring you make the most of their comprehensive booking and ticketing capabilities.

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Do you offer custom website design, or do you use templates?

The approach we take towards website design depends largely on your project’s scope, specific needs, and how distinct you wish your online presence to be. For projects requiring a quicker launch, we can utilize and modify existing templates to create a look that’s unique for each client.

However, many of our clients seek entirely bespoke websites that truly stand out. In such cases, they often design these themselves, sometimes using tools like Figma or Sketch, and provide us with these designs. We then convert these designs into custom Webflow sites that are 100% unique to your brand. These tailor-made designs are exclusive to your project and are never reused, ensuring your website is as individual as your brand. Sites with custom design requests of this level typically also take longer to complete since it requires additional QC and review steps for final approval.

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Do you provide ongoing maintenance and support for the websites you create?

We absolutely provide ongoing support and maintenance for the websites we create. For clients with advanced websites that require regular updates or support throughout the year, we offer retainer plans. These plans are designed to ensure you receive high-priority service tailored to your specific needs. This ensures that your website continues to perform optimally and stays up to date.

Regarding ticket sales, refunds, and related issues, these are handled by our ticketing partner, Tixr. This collaboration allows you to enjoy the best of both worlds: our team supports event-specific website requirements, while Tixr expertly manages ticketing-related queries and concerns. With this dual support system, you can be confident that all aspects of your event's online presence are comprehensively covered.

An added advantage of choosing Webflow for your website is the user-friendly CMS (Content Management System) it offers. Many of our clients find that they can easily manage and update their website's content themselves, thanks to Webflow’s intuitive interface. This self-service capability significantly reduces the need for ongoing support for basic updates, allowing you more control and independence over your website’s content.

However, for more complex requirements such as adding custom modules, new pages, or specific integrations, our team is always ready to assist. This blend of self-sufficiency for routine updates and expert support for more advanced modifications ensures that your website remains dynamic, up-to-date, and aligned with your evolving needs. This approach not only empowers you as a client but also ensures that your website continues to grow and adapt effectively.

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How do you approach mobile responsiveness in website design?

In our website design process, mobile friendly design is a top priority, and we achieve this using Webflow's advanced design features. The Webflow designer provides us with previews for various device views, allowing us to tailor the website for specific screen size dimensions. Recognizing that around 80% of online content is consumed on mobile devices, we adopt a mobile-first approach in our designs. This strategy ensures that the content is laid out correctly and remains accessible and engaging, regardless of the device used. Our focus on mobile responsiveness is key to maintaining high conversion rates and delivering a seamless user experience across all platforms.

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How well does Webflow handle SEO, and how do you ensure high visibility for events?

Webflow excels in SEO functionality, and we enhance this with our proprietary solutions for building event schemas efficiently. This approach significantly boosts the SEO of the event websites we create. Webflow's built-in auditing tool is a key asset in our SEO strategy. It allows us to monitor SEO elements in real time, identifying areas for improvement such as missing alt texts on images, absence of page descriptions, or optimizing for social media sharing with custom open graph images.

These features are all integrated within the Webflow Designer, enabling us to address SEO needs as we develop your website. This holistic approach ensures that your event website is not only visually appealing but also ranks well in search engines, enhancing its online visibility and accessibility. By combining Webflow's powerful SEO tools with our specialized techniques, we ensure your event stands out in the crowded digital space.

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What are event schemas, and how do they enhance SEO for event websites?

Event schemas are a type of structured data markup, specifically coded to highlight key details of events to search engines. This includes information like location, schedule, organizer, and performers​​. Utilizing event schemas, we ensure high visibility for our clients' events on search engines. For instance, websites that are event schema-enabled can display ticket availability directly in Google search results, allowing potential attendees to click from the search page straight into the event on the website. This functionality not only increases visibility but also streamlines the user experience, leading to higher conversion rates with quick and efficient ticket checkouts. Our use of event schemas, combined with Webflow's robust design capabilities, ensures your events stand out and attract maximum online attention.

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Will I receive training on how to use the Webflow CMS?

Yes, we provide comprehensive training for our clients on using the Webflow CMS. At the end of the development phase, we conduct a live Zoom session where we guide you through the CMS step by step. This training covers not only the basic functionalities but also the 'hidden secrets' of Webflow, empowering you to update and manage your website as efficiently as possible.

We also demonstrate how the CMS can support collaboration with up to 8 members simultaneously, ensuring your team can work together effectively on the site. This training is an essential part of our process, designed to make you comfortable and confident in managing your website independently.

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How do you capture form submissions and maintain accurate CRM data for fans?

For CRM integration, we use various platforms such as Mailchimp, Hive, Audience Republic, Hubspot as well as Salesforce. Both Hive and Audience Republic integrates seamlessly with multiple platforms, allowing for data-driven marketing flows and meaningful customer engagement​​. It syncs with ticketing platforms like Tixr to enable powerful marketing campaigns and automations

What sets Hive apart is not only its diverse integration capabilities but also its proficiency in SMS marketing, expanding the reach and impact of your campaigns. This added functionality allows for a multi-channel marketing approach, engaging customers across different touchpoints and enhancing the overall effectiveness of your marketing strategy. For more on Hive, visit Hive.com

Audience Republic, on the other hand, is tailored as an event CRM. It centralizes all customer data, including ticket sales, email subscribers, and registrations from Audience Republic campaigns and also integrates with Tixr​​. The platform allows for automatic syncing of contacts or manual import via CSV files​​, and offers tools to target attendees with filters for targeted marketing efforts​​. For more info on Audience Republic, visit audiencerepublic.com

Assuming you have an account with any of these CRM services, these integrations are included in the development process. We ensure that form submissions on your Webflow site are effectively captured via their APi's and SDK's , utilized for robust CRM management, providing valuable insights for targeted marketing and enhanced event promotion.

For clients who prefer a familiar and straightforward CRM solution, Webflow also includes built-in integration with Mailchimp. This feature is particularly beneficial for those already using Mailchimp for their email marketing and CRM needs. The integration allows for an effortless continuation of capturing lead information directly into Mailchimp. It streamlines the process of managing subscriber lists and executing email campaigns, making it a convenient option for those looking to maintain continuity in their CRM practices. This built-in Mailchimp integration in Webflow ensures that transitioning to a new website doesn’t disrupt your existing CRM workflows, allowing for a seamless and efficient data management experience.

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Contact us

get in touch